Visit our NHS App Help page by clicking here for more information on what you can do with your app!

Request a prescription online, no log in required. 

• Download the NHS app here
• Drop the right hand side of your repeat prescription list in to our prescription request box at Maude Street or Helme Chase.
• Write a list of the medications you need and put it in the post to us.
• We cannot accept prescription orders or requests over the telephone.

• Contact Us Online
• Call us - 01539 760760 (option 2) for medication queries only. Opening hours are Monday - Friday between 9am-12pm and 3pm-5pm
• Come and speak to us at Helme Chase Surgery. Opening hours are Monday-Friday 8am - 18.30pm

It takes a minimum of 3 working days for a repeat prescription request to be safely processed, and a little longer if you collect your medication from a Pharmacy.

If the prescription has been requested by the hospital, please allow a minimum of 4 working days.

If your prescription request is NOT on your repeat prescription, your request could take longer to process and the doctor may wish to speak with you.

Repeat prescriptions may have a review date printed on them. This review date is a reminder of when you should arrange an appointment to review your medication with either a clinical pharmacist or a nurse specialist.

If you notice that your review date is approaching, please speak to a member of the team who will arrange your appointment and any monitoring tests that maybe required.

If you have a Long Term Condition, your medication review forms part of your Long Term Condition review.

In keeping with safe prescribing, if your medication review becomes overdue it may be necessary for us to reduce your prescriptions to weekly quantities, until you have your medication review.

Changing your Pharmacy Nomination

Did you know you can choose which pharmacy you want to collect your prescriptions from with the NHS app?

Follow this step by step video to change yours today!

• Prescription fee (per item): £9.90

Prescription Prepayment Certificates

If you collect four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a Prescription Prepayment Certificate (PPC).

A PPC can be purchased from:

• NHS Business Services Authority website - NHS Prescription Prepayment Certificate (PPC) | NHSBSA 
• By calling 0300 330 1341

HRT Prescriptions

If you are on HRT (not Testosterone), you can get a HRT Prepayment Certificate from the NHS, which will cost £19.30 for 12 months and will save you money if you will need more than 2 prescription items in 12 months.

Find out more here - NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA 

Help with NHS costs

In England, around 90% of prescription items are dispensed free that fit certain criteria, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information can be found at Who can get free prescriptions - NHS (www.nhs.uk)  

Requests for medication that you need within 24 hours to prevent you from becoming severely unwell.

Emergency medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen/Jext for anaphylaxis.

Please make your request by calling us on 01539 760760 and select option 2, at the earliest opportunity.

Travelling out of the country for less than 3 months

We will provide sufficient medicines for an existing condition for the period you are away, where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns.

Travelling out of the country for more than 3 months

Sufficient medication to enable you to make alternative arrangements at your destination (up to 3 months supply where safe to do so) will be prescribed.

We offer a free delivery service for appliances such as:

• Catheters and urine bags
• Dressings
• Colostomy bags

To order or arrange delivery of these items, or to find out more about the service please contact us directly on 01539 760760 (option 2).

This service is available to anyone living in Kendal and the surrounding areas, you do not need to be a registered patient of the practice to benefit from this service.