Configure Prescription Details

Request a Prescription Online

Request a prescription online, no log in required. 

How to Order your Prescription

  • Download the NHS app here
  • Drop the right hand side of your repeat prescription list in to our prescription request box at Maude Street or Helme Chase.
  • Write a list of the medications you need and put it in the post to us.
  • We cannot accept prescription orders or requests over the telephone.


Contact Us

  • Contact Us Online
  • Call us - 01539 718080 (option 2) for medication queries only
  • Come and speak to us at Helme Chase Surgery


Dispensary Opening Hours

  Come in Call us
Monday 8.00 - 18.30 9.00 - 17.00
Tuesday 8.00 - 18.30 9.00 - 17.00
Wednesday 8.00 - 18.30 9.00 - 17.00
Thursday 8.00 - 18.30 9.00 - 17.00
Friday 8.00 - 18.30 9.00 - 17.00

When Will My Prescription Be Ready?

It takes a minimum of 3 working days for a repeat prescription request to be safely processed, and a little longer if you collect your medication from a Pharmacy.

If the prescription has been requested by the hospital, please allow a minimum of 4 working days.

If your prescription request is NOT on your repeat prescription, your request could take longer to process and the doctor may wish to speak with you.


Medication Reviews

Repeat prescriptions may have a review date printed on them. This review date is a reminder of when you should arrange an appointment to review your medication with either a clinical pharmacist or a nurse specialist.

If you notice that your review date is approaching, please speak to a member of the team who will arrange your appointment and any monitoring tests that maybe required.

If you have a Long Term Condition, your medication review forms part of your Long Term Condition review.

In keeping with safe prescribing, if your medication review becomes overdue it may be necessary for us to reduce your prescriptions to weekly quantities, until you have your medication review.

Local Pharmacy Telephone Numbers

Asda 01539 742410
Boots 01539 720180
Gillingate 01539 720461
Staveley 01539 821222
Well Pharmacy Helme Chase 01539 737953
Well Pharmacy Highgate 01539 720249
Well Pharmacy Maude Street 01539 720152

Prescription Fees

  • Prescription fee (per item): £9.90

Prescription Prepayment Certificates

If you collect four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a Prescription Prepayment Certificate (PPC).

A PPC can be purchased from:

HRT Prescriptions

If you are on HRT (not Testosterone), you can get a HRT Prepayment Certificate from the NHS, which will cost £19.30 for 12 months and will save you money if you will need more than 2 prescription items in 12 months.

Find out more here - NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA 

Help with NHS costs

In England, around 90% of prescription items are dispensed free that fit certain criteria, such as:

Emergency Prescription Requests

Requests for medication that you need within 24 hours to prevent you from becoming severely unwell.

Emergency medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen/Jext for anaphylaxis.

Please make your request by calling us on 01539 718080 and select option 2, at the earliest opportunity.

Patients Travelling Abroad

Travelling out of the country for less than 3 months

We will provide sufficient medicines for an existing condition for the period you are away, where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns.

Travelling out of the country for more than 3 months

Sufficient medication to enable you to make alternative arrangements at your destination (up to 3 months supply where safe to do so) will be prescribed.

Appliance Delivery Service

We offer a free delivery service for appliances such as:

  • Catheters and urine bags
  • Dressings
  • Colostomy bags

To order or arrange delivery of these items, or to find out more about the service please contact us directly on 01539 718080 (option 2).

This service is available to anyone living in Kendal and the surrounding areas, you do not need to be a registered patient of the practice to benefit from this service.