Contact Us Today
Our qualified team of dispensers take care of all of your prescriptions making sure these are correct, signed by a doctor, and ready for you to collect as soon as possible.
Our Dispensary Answer Phone line is now closed. To order your prescriptions you can order online using the Patient Access account (account to be set up in practice), order in person at either practice, or by ordering through your Chemist of choice.
If you have any queries regarding your prescription you can still speak to a member of our Dispensary Team by dialling the number below.
Contact Us – 01539 718080 (Option 2 – Medication Queries)
Prescriptions can be collected from either our Helme Chase or Maude Street surgery during practice opening hours.
Helme Chase Dispensary Opening Hours*
Monday – 8.00am – 6.30pm
Tuesday – 8.00am – 6.30pm
Wednesday – 8.00am – 6.30pm
Thursday – 8.00am – 6.30pm
Friday – 8.00am – 6.30pm
Saturday – CLOSED
Sunday – CLOSED
Electronic Prescribing Service
We now have Electronic Prescribing, which means that your prescription will be sent automatically (electronically) to your chemist of choice, there is no longer any need for you to collect a paper prescription from the Practice and take it to the chemist, it will already be there waiting for you.
Please allow 2 working days for a repeat prescription to be ready, if a local chemist collects a paper prescription on your behalf please be aware that this may take a little longer.
Repeat Prescription Requests
You can order your Repeat Prescription via:
- Hand in your B-side, ticking each of the items you require
- Through your chemist of choice
- In person, at either site
Please note it takes 2 working days for a repeat prescription request to be processed.
If your prescription request is NOT on your repeat prescription, your request could take longer to process and the doctor may wish to speak with you.
Repeat prescriptions may have a review date printed on them. This review date is a reminder of when you should arrange an appointment to review your medication with a clinician. If you notice that your review date is approaching please speak to a member of the team who will arrange your appointment. In keeping with safe prescribing, if your medication review becomes overdue it may be necessary for us to reduce your prescriptions to weekly quantities, until you have your medication review.
If you live more than 1.6 kilometres outside of Kendal but within our practice boundary, you are eligible to be one of our dispensing patients. This means that we can dispense your medications directly from the surgery. Our dispensary runs from our Helme Chase surgery however if you prefer to pick up your medications from Maude Street, we can arrange that for you.
As a dispensing patient you can:
- Collect your medication from either Helme Chase or Maude Street
- Have your medication delivered by the practice to your home, free of charge
Emergency Prescription Requests
Requests for medication that you need within 24 hours to prevent you from becoming severely unwell. Emergency medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen/Jext for anaphylaxis. Please make your request by calling us on 01539 718080 and select option 2, at the earliest opportunity.
From 1st April 2019, prescriptions are charged at £9.00.