The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will ONLY be shared with others:

  • To provide further medical treatment for you e.g. from District Nurses and hospital services
  • To help you access other services e.g. the social work department. This requires your consent
  • When we have a duty to others e.g. in child protection cases
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Exceptional circumstances whereby your confidentiality may be unable to be maintained are if:

  • You share information whereby you or another person is at risk of / or is experiencing harm or abuse
  • You share information whereby a crime has been / or is going to be committed

There is a legal obligation for all health professionals to share this information and it is a requirement of our safeguarding responsibilities.

Confidentiality at Reception

When queuing at reception, we ask that all patients please respect the privacy of the patient speaking to the receptionist

 A room is available if you wish to discuss anything in private

 We have forms available if you would rather not discuss your reason for an appointment at the front desk, please ask for an appointment request form from our receptionists.


Reception and administration staff require access to your medical records in order to do their jobs. Our receptionists are here to help and are governed by the NHS code of confidentiality.

If you have any queries please discuss directly with your health professional.