If you require urgent advice and medical assessment when we are closed, you can access the NHS 111 service by calling 111 or go online
In line with guidance from NHS England and Public Health England, you will be asked to wear a face covering when visiting the practice, our waiting rooms adhere to social distancing, and our clinical team will be wearing full PPE when they see you. These measures are in place to keep you and our team safe.
If you have symptoms of Coronavirus you must follow the governments advice which can be found at Coronavirus (COVID-19): guidance and support – GOV.UK (www.gov.uk) . Please do NOT attend the practice or any other healthcare setting.
How to access us
Telephone 01539 718080 (option 1 for appointments & general enquiries, option 2 for medication queries)
Due to the extremely high demand on GP Practices nationally, our routine appointment wait time is longer than we would like it to be and can be between 4-6 weeks before an appointment is available. We appreciate that it is frustrating when accessing our services takes longer than usual however please try to understand that we are doing our best to help you with the resources that we have.
We do have limited on-the-day appointments which can be booked by calling the surgery on 01539 718080 and pressing option 1. We advise that you call first thing in the morning when our phone lines open at 8am to have the best opportunity to book one of these appointments.
Patient Access – You can now book certain appointments through Patient Access such as CDM1 Annual Reviews for Long Term Conditions, Diabetic Annual Reviews and NHS Health Checks. Click here for more information.
Visit either of our two sites:
Helme Chase Surgery (Opening hours 8am – 7.30pm)
Maude Street Surgery (Opening hours 8am – 5pm)
Extended Access Service Appointments
We offer increased access to pre-bookable routine appointments with GPs, nurses and other healthcare professionals from 8:30am–12:30pm on Saturday mornings at Helme Chase Surgery.
These appointments can be booked in advance for routine medical matters, they subject to availability and the reason for your appointment.
To book these appointments please contact our reception staff at the surgery by phone or in person requesting an appointment during these times.
Chaperones
If you wish to be accompanied by a chaperone for any consultation, examination or procedure please let a receptionist or the doctor or nurse involved know when booking the appointment. If there is no chaperone available, you may be asked to re-schedule your appointment.
Home Visits
Our Doctors and Nurse Practitioners are happy to see patients at home who are too ill or too disabled to attend the surgery. Any requests for home visits should be made by 10.30am. This is only available to patients within our catchment area which can be viewed here under ‘Practice Boundary’
No Longer Need Your Appointment?
If you no longer need your appointment, please let us know at the earliest opportunity. Releasing this appointment back into the system, will mean it is available for someone who really needs it.
Please call us on 01539 718080 to notify us and rebook your appointment if necessary.
