AskMyGP will be CLOSED at the weekend, from Friday 31st January 2020, click to find out more.
If you require urgent advice and medical assessment when we are closed, you can access the NHS 111 service by calling 111 or go online
Make an Appointment
Patients now have access to an online consultation system called AskmyGP, which supports patients to access clinical advice, quickly.
AskmyGP is an online consultation system which makes it faster and easier for you to get help.
We normally guarantee a same day response to all contacts submitted by 5pm (Monday to Friday), however this is dependent on the availability of our Clinical Team. If the doctor would like to see you in surgery they will be able to offer an appointment at a time of your convenience.
Call, Click, Come in – Patients can still request help by speaking to us, however due to the volume of calls we receive it is often faster to put in your request via AskmyGP, if you can.
To request help from a GP or Nurse Practitioner using AskmyGP click here
You are able to make your request for clinical help through AskmyGP 24/7, we aim to reply during working hours Monday-Friday 08.00am-05.00pm
Our phone lines are open Monday-Friday 08.00am-06.30pm
When calling the practice, please be aware that the receptionist, on behalf of your GP, may ask for some brief information about the reason for your call, this is to ensure that you receive the most appropriate help. Our receptionists are here to help and are governed by the NHS code of confidentiality.
Got questions?
For further information on the AskmyGP system, see their website or go to the AskmyGP page on our website.
No Longer Need Your Appointment?
If you no longer need your appointment, please let us know at the earliest opportunity. Releasing this appointment back into the system, will mean it is available for someone who really needs it.
Please call us on 01539 718080, or text “CANCEL” to your appointment reminder message.
Evening and Weekend Appointments
In partnership with your GP and Cumbria Health on Call (who provide the out of hours service) we are offering evening and weekend appointments at Westmorland General Hospital and Furness General Hospital. You can be seen by a GP, Practice Nurse and Health Care Assistant who have access to your medical records and who can provide the same service as your usual GP. To book one of these appointments please contact us on 01539 718080 or call directly on 03000 247 247.
Chaperones
If you wish to be accompanied by a chaperone for any consultation, examination or procedure please let a receptionist or the doctor or nurse involved know. If there is no chaperone available, you may be asked to re-schedule your appointment.
Home Visits
Our Doctors and Nurse Practitioners are happy to see patients at home who are too ill or too disabled to attend the surgery. Any requests for home visits should be made by 10.30am.
Appointment Reminder Service
We have a free text messaging service to remind you of any appointments that you have made, you will receive a text message the day before your appointment and you can text back to cancel it if you can no longer attend.
If you would like to receive reminders please complete the form below and hand it in to a member of the reception team.
