Latest Information – Covid Vaccination Programme


NHS COVID Letter Pass – Proof of Vaccination

We are unable to provide you with this letter so please do not contact the surgery. You can request your letter by calling 119 or visit…/covid…/get-your-covid-pass-letter/

Please only request a letter if you have been fully vaccinated by the NHS in England. You must not request the letter until 2 weeks after your 2nd dose. Please allow 5 working days for your letter to arrive.

Covid – 19 Vaccine

Patients who are eligible to receive a Covid-19 Vaccination will be invited to book an appointment.

It is really important that you make arrangements to have the vaccine once invited so that together we can return to some state of normal.

If you have not received a letter, phone call or text message to book a vaccine, please do not worry, everyone will be notified in priority order when a vaccine becomes available. Please do not telephone the Practice.


Please visit the Kendal Primary Care Network Website for all information about the Covid-19 Vaccination in Kendal:

Contacting us 

Click – Register for AskMyGP Online

AskMyGP is now closed when we are closed, and will be open from 7.00am – 6.30pm Monday – Friday, with the exception of bank holidays and training afternoons.

Call  – Telephone 01539 718080 (option 1 for appointments & general enquiries, option 2 for medication queries.

If you need to contact us, please call us on 01539 718080 or use AskMyGP online ( 

Keep Informed

Keep yourself up to date with developments via:


Go Online

  • Patient Access – Manage your medication requests (Prescriptions), medical information including results, and any documents including Fit Notes, from your medical record. Find out more here, contact us to register.
  • NHS App – Order your prescriptions, view your medical record, test results and more. Find out more here.

National Lockdown - FAQ's

Please remember that we will remain open, and will be here for you, throughout the national lockdown. Please contact us if you need toi speak to us, and if you have a pre-booked appointment, please keep it.

Lots of people have been contacting us with questions, we hope the following information is helpful:

National Lockdown – FAQ’s

These are uncertain times for everyone, and we thank you for your patience and understanding.

An Important Update From Us

Dr Richard Russell gives an important update on how we’ve adapted since March 2020, and what the future holds:

Important Update From Us
What to do if you are unsure whether to send your child to school

If you are unsure whether to send your child to school or if they should be isolating, this information table put together by Cumbria County Council should help:

A cold, flu or coronavirus? 

Coughs, colds and flu are common in the winter months, and we have started to see an increase in them as children have gone back to school. If you are unsure whether your child has a cold, flu or Covid, this video by the BBC might help you differentiate:

A cold, flu or coronavirus?

If you think your child has coronavirus

If your child has a:

  • temperature of 37.8 or above
  • new continuous cough
  • change to or loss of sense o taste or smell

Please inform your child’s school, including how long they have had symptoms.
Keep your child off school and arrange a test by visiting or by telephoning NHS 119.

School letters of absence

Please note that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19.

Parents should still make arrangements to contact their GP in the normal way if their child is ill.

Face Coverings

In line with Government guidance, we are now asking ALL patients visiting our premises to wear a face covering when they are in the building.

This excludes anyone:

  • Under 8 years of age
  • Current breathing –  difficulties
  • Claustrophobia
  • Patients with learning disabilities who cannot tolerate a face covering
  • Children with developmental problems who cannot tolerate a face covering

Please do not use a surgical mask, as there is a national shortage, and these should be reserved for health care staff.

What is a face covering?

The face covering can be a buff/scarf or other makeshift face covering that covers the nose and mouth. See this link for guidance on how to wear & make a face covering

Please note: regular, effective hand washing remains the most important means of limiting spread of the virus.

Changes to Appointments

In line with Government advice for all GP surgeries, we are operating ‘total triage’. This means that we will assess every patient request by telephone, or online, before we can offer you a face to face appointment.

You will have heard that NHS England are about to issue new guidance to Practices, regarding access to appointments. We want to ensure that you get the right appointment for your clinical need, with the right clinician, at the right time, and in the right way (online, telephone, video or face to face). We would like to reassure all of our patients that throughout the Covid-19 pandemic we have always offered a choice of appointments, including face to face where there is a clinical need, and we will continue to do so. We are working hard to meet demand for our services, whilst maintaining safe, high quality care for all our patients. We thank all of our patients for their continued support.

You need to tell us if you have either a recent onset of continuous cough (a cough during day and night) and/or a fever or high temperature (greater than 37.8). If you have had either of the above you must self-isolate, for 7 days and your household must self-isolate for 14 days. Only contact NHS111 if you are unwell and in need of medical assistance. DO NOT COME TO THE PRACTICE, OR ANY OTHER HEALTHCARE SETTING

If you deteriorate then you should contact NHS 111 online coronavirus service for further help. Go to or contact NHS 111 by dialling 111. You will get a faster response using the online option.

Changes for Dispensing Patients
  • Prescriptions will only be able to be collected from our Helme Chase Dispensary
  • Please allow a minimum of 4 full working days to process your prescription
  • Please order your prescription online via Patient Access, or by putting your prescription in the box.
  • If you pay for your prescriptions, please use contactless to pay where possible
  • If your prescriptions are delivered to you please nominate a safe drop off point or keep a distance (2 metres) between yourself and our delivery driver
  • Our delivery drivers are working really hard to keep up with the number of medication deliveries with reduced staffing levels. This means that we are unable to take on any new delivery patients at the moment
Social Distancing

We should all be “Social Distancing”, and this is particularly important for patients who are at higher risk of complications if they catch COVID-19.  As such, the guidance is the same for everyone, with encouragement for those at high risk to be extra cautious in their efforts.  The advice can be found here:

Social Shielding for patients who are Clinically Extremely Vulnerable

If you are classed as clinically extremely vulnerable from Covid-19 and are shielding, or if you are a friend, family member or carer of someone who is shielding, the government have updated their guidance, so please have a read.

It is YOUR CHOICE to decide whether you want to follow the measures advised by the government: 

If people are at very high risk or particularly frail and they do become unwell with coronavirus, going to the hospital may not be the only option and it would be helpful if their care wishes were known by those closest to them.  Please do not hesitate to speak to us if you’d like to talk about any care wishes you may have.

Clinically Extremely Vulnerable (CEV) people should not attend work, school, college or university, and should limit the time spent outside the home. They are strongly advised not to go to a pharmacy, or to collect medicines from a dispensing doctor, because the risk of exposure to the virus is significantly higher at this time. In the first instance, CEV people should ask if any friends, family or volunteers can collect medicines on their behalf.
If friends and family are not able to collect medicines for CEV people, and it is not possible to arrange a volunteer, then CEV patients can have their medications delivered to them free of charge. Please speak to a member of our Dispensary team for more information.

Emergency Support Helpline

Cumbria County Council and partners have launched a new emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.

The Emergency telephone support line is 0800 783 1966. Further information can be found here


Information with regards employment can be found here:

If you need a self isolation note, see

Looking After Your Mental Health

The teams at Kendal Integrated Care Community, and Kendal Primary Care Network have put together this really useful resource, highlighting lots of resources available to help you look after your mental health.

Community Resources for Mental Health
When to Seek Help for Your Child

Calling all parents – when should you get medical help for your unwell or injured child during the COVID-19 pandemic? We like this video and think its a really useful resource. Please take a few minutes to watch.

Support with Finance & Essential Items

The teams at Kendal Integrated Care Community, and Kendal Primary Care Network have put together this really useful resource, highlighting lots of support available if you need help with finance and essential items.

Community Support for Finance and Essential Items
Support if you are Experiencing Abuse

Lockdown will be a difficult and unsafe time for many people.

If you are experiencing domestic abuse: physical, emotional, psychological, financial, sexual or stalking, please go to or call 0300 303 0157 for advice and support and always call 999 in an emergency.