An Important Update From Us
Dr Richard Russell gives an important update on what we’re doing to help in the management of COVID-19:
How can you help us?
Please click, call,DO NOT COME IN.
AskMyGP is now closed when we are closed, and will be open from 7.00am – 6.30pm Monday – Friday, with the exception of bank holidays and training afternoons. We are receiving a large number of queries related to COVID-19; we hope that this will help to reduce the number of requests, helping us manage patients that need us for other reasons related to their health.
We are experiencing a large number of calls, and it may take us a little longer to answer the phone. As the telephone infrastructure is now under increased pressure, you may experience an engaged tone when you try to contact us. Please be patient and bear with us, if your query is not urgent please try again at a later time, or use AskMyGP during our opening hours.
If you need to contact us, please call us on 01539 718080 or use AskMyGP online (https://my.askmygp.uk/?c=A82026#/intro). If you do have a pre-arranged face to face appointment, you will find tape barriers at a 2 metre distance from the Care Navigator; this is to promote a safe aerosol distance between patients and staff on the Reception Desk.
Keep yourself up to date with developments via:
- The government website – https://www.gov.uk/coronavirus
- The NHS website – https://www.nhs.uk/conditions/coronavirus-covid-19/
- Patient Access – Manage your medication requests (Prescriptions), medical information including results, and any documents including Fit Notes, from your medical record. Find out more here, contact us to register.
- NHS App – Order your prescriptions, view your medical record, test results and more. Find out more here.