An Important Update From Us

Dr Richard Russell gives an important update on what we’re doing to help in the management of COVID-19:

Important Update From Us

How can you help us?

Please click, call,DO NOT COME IN. 

Click – Register for AskMyGP Online

AskMyGP is now closed when we are closed, and will be open from 7.00am – 6.30pm Monday – Friday, with the exception of bank holidays and training afternoons. We are receiving a large number of queries related to COVID-19; we hope that this will help to reduce the number of requests, helping us manage patients that need us for other reasons related to their health.

Call  – Telephone 01539 718080 (option 1 for appointments & general enquiries, option 2 for medication queries.

We are experiencing a large number of calls, and it may take us a little longer to answer the phone. As the telephone infrastructure is now under increased pressure, you may experience an engaged tone when you try to contact us. Please be patient and bear with us, if your query is not urgent please try again at a later time, or use AskMyGP during our opening hours.

DO NOT Come In – You are no longer able to enter either of our buildings without an arranged appointment.

If you need to contact us, please call us on 01539 718080 or use AskMyGP online (https://my.askmygp.uk/?c=A82026#/intro). If you do have a pre-arranged face to face appointment, you will find tape barriers at a 2 metre distance from the Care Navigator; this is to promote a safe aerosol distance between patients and staff on the Reception Desk.

Keep Informed

Keep yourself up to date with developments via:

 

Go Online

  • Patient Access – Manage your medication requests (Prescriptions), medical information including results, and any documents including Fit Notes, from your medical record. Find out more here, contact us to register.
  • NHS App – Order your prescriptions, view your medical record, test results and more. Find out more here.

Changes to Appointments

In line with Government advice for all GP surgeries, we are operating ‘total triage’. This means that we will assess every patient request by telephone, or online, before we can offer you a face to face appointment.

You need to tell us if you have either a recent onset of continuous cough (a cough during day and night) and/or a fever or high temperature (greater than 37.8). If you have had either of the above you must self-isolate, for 7 days and your household must self-isolate for 14 days. Only contact NHS111 if you are unwell and in need of medical assistance. DO NOT COME TO THE PRACTICE, OR ANY OTHER HEALTHCARE SETTING

If you deteriorate then you should contact NHS 111 online coronavirus service for further help. Go to 111.nhs.uk or contact NHS 111 by dialling 111. You will get a faster response using the online option.

Changes for Dispensing Patients
  • Prescriptions will only be able to be collected from our Helme Chase Dispensary
  • Please allow a minimum of 4 full working days to process your prescription
  • Please order your prescription online via Patient Access, or by putting your prescription in the box.
  • If you pay for your prescriptions, please use contactless to pay where possible
  • If your prescriptions are delivered to you please nominate a safe drop off point or keep a distance (2 metres) between yourself and our delivery driver
  • Our delivery drivers are working really hard to keep up with the number of medication deliveries with reduced staffing levels. This means that we are unable to take on any new delivery patients at the moment
Social Distancing

We should all be “Social Distancing”, and this is particularly important for patients who are at higher risk of complications if they catch COVID-19.  As such, the guidance is the same for everyone, with encouragement for those at high risk to be extra cautious in their efforts.  The advice can be found here: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

Social Shielding

The NHS believes it has identified 1.5 million people who may be at ‘very high/extreme’ risk of complications from COVID-19.  These are the patients who have received a letter and should be “Social Shielding”.  This means not leaving the house at all for at least the next 12 weeks, and is applicable to the most vulnerable patients – those who have had transplant surgery, on certain immuno-suppressant medications, certain chemotherapy agents, and those with the most severe heart and lung disorders.  The advice can be found here:  https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

If people are at very high risk or particularly frail and they do become unwell with coronavirus, going to the hospital may not be the only option and it would be helpful if their care wishes were known by those closest to them.  Please do not hesitate to speak to us if you’d like to talk about any care wishes you may have.

Emergency Support Helpline

Cumbria County Council and partners have launched a new emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.

The Emergency telephone support line is 0800 783 1966. Further information can be found here https://cumbria.gov.uk/coronavirus/helpline.asp

Employment

Information with regards employment can be found here: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19

If you need a self isolation note, see https://111.nhs.uk/isolation-note/

Looking After Your Mental Health

The teams at Kendal Integrated Care Community, and Kendal Primary Care Network have put together this really useful resource, highlighting lots of resources available to help you look after your mental health.

Community Resources for Mental Health
When to Seek Help for Your Child

Calling all parents – when should you get medical help for your unwell or injured child during the COVID-19 pandemic? We like this video and think its a really useful resource. Please take a few minutes to watch.

Support with Finance & Essential Items

The teams at Kendal Integrated Care Community, and Kendal Primary Care Network have put together this really useful resource, highlighting lots of support available if you need help with finance and essential items.

Community Support for Finance and Essential Items
Support if you are Experiencing Abuse

Lockdown will be a difficult and unsafe time for many people.

If you are experiencing domestic abuse: physical, emotional, psychological, financial, sexual or stalking, please go to www.victimsupport.org.uk or call 0300 303 0157 for advice and support and always call 999 in an emergency.

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