We offer a free delivery service for appliances such as:

• Catheters and urine bags
• Dressings
• Colostomy bags

To order or arrange delivery of these items, or to find out more about the service please contact us directly on 01539 718076 and ask to speak to Jenny or Emily who will be more than happy to help you.

Alternatively, if you know what items you require you can download and complete the order form below and post it to us at the Helme Chase Surgery address, or hand it in to a member of the team. This service is available to anyone living in Kendal and the surrounding areas, you do not need to be a registered patient of the practice to benefit from this service

Our Childhood Immunisations Clinic is held on Tuesday afternoons at Helme Chase Surgery. You will receive an invitation to attend one of the clinic sessions from Child Health Services, please call our reception team to book your appointment.

We offer a FREE flu jab to patients who are at a greater at risk of Flu and its symptoms, including:

• Anyone aged 65 or over
• Pregnant women
• Immunosuppressed Children & Adults
• Children & Adults with an underling health condition for example; diabetes, asthma, kidney disease
• Children aged 2-3 on the 31st August 2019

If you are unsure whether you qualify for a free NHS Flu Vaccine, you can visit the NHS website or call us on 01539 718080.

Undecided as to whether you should have the flu vaccine? Click on this link to read through Fact sheet – The science behind flu

Appointments

We offer a range of appointments for flu vaccinations, please contact us and we will find an appointment that is suitable for you, or visit Patient Access to book online.

Our Specialist Nurses are fully qualified to manage all long term conditions; they can prescribe and review your mediations and have many years’ experience in the management of long term conditions. This is an integrated long term conditions clinic; our nurses will review all your long term conditions in one appointment.

Improving the health and well-being of people with:

• Diabetes
• Asthma
• COPD
• Hypertension
• Hypothyroidism
• CHD
• Pre-Diabetes

Appointments

Please contact us on 01539 718080 (option 1) to make an appointment with the Long Term Conditions Nurse, the reception team may advise you on some tests that you will need to have before your appointment at the time of booking, please see below.

Two weeks before your appointment, please book the following tests with a Healthcare Support Worker.

If you are pregnant, you need to refer yourself to the midwives, via an online form at www.uhmb.nhs.uk/maternity . A member of the maternity administration team will contact you within 5 working days to arrange your first appointment with your midwife.

If you need to speak to a member of the administrative team or need help completing the online referral you can contact them on 01229 403838.

During pregnancy, it is important that expectant mothers are seen regularly by the midwife to ensure both mother and baby are progressing well. Full care is provided by the midwives who hold clinics at Maude Street Surgery on Thursdays and Fridays.

Click here to view our Pregnancy Information Sheet.

Dispensing patients (those that live more than 1.6 kilometres outside of Kendal, but within the practice boundary) can benefit from our free medication delivery service.

Our aim is to maximise the quality of care for our patients living in their own homes or home environment through:

• Direct delivery of products to your home
• Discretion
• No need to collect the prescription
• Helpful and friendly service
• Subject to availability, we aim to deliver within 72 hours of you ordering your prescription. Please contact the Practice Dispensary team on 01539 718080 (option 2) to arrange your delivery.

Delivery Times

Monday – Friday 11.00am-3.00pm

Please make sure that you arrange your delivery for a time that you will be at home.

Available at Helme Chase Surgery, we can perform the removal or biopsy of skin lesions, fatty lumps and cysts. Procedures can be done under local anaesthetic, most removed lesions will be sent to the hospital pathologist for analysis. It is important that you call the practice for the results; we generally advise that this is after 4 – 6 weeks.

Free NHS Health Checks are available every 5 years for patients aged 40-74, who don’t have a pre-existing condition.

The health check is designed to check your vascular or circulatory health and look at your risk of developing some of the most disabling – but preventable – illnesses. Think of your NHS Health Check as being your “midlife MOT”. Everyone is at risk of developing heart disease, stroke, type 2 diabetes, kidney disease and some forms of dementia. The NHS Health Check will assess your risk of developing these health problems and our Healthcare Support Workers will give you personalised advice on how to reduce it.

The check should take about 20-30 minutes and is based on straightforward questions and measurements such as age, sex, family history, height, weight and blood pressure. There will also be a simple blood test to measure your cholesterol level.

Appointments

If you fit the above criteria and would like to take up this opportunity, please contact us on 01539 718080 (option 1) or visit Patient Access to book an appointment.

The NHS provides most health care to most people free of charge, but there some are exceptions when the service is not covered by the NHS and occasionally there is a charge. Please click below for Non-NHS service fees.

Fees for Non-NHS services (non VAT)

Our sexual health, contraception and women’s health service offers appointments for men and women providing the following:

• Sexual Health Screening for men and women
• Emergency Contraception including emergency Intrauterine Device (coil) fitting
• Contraception advice and prescribing
• Contraceptive implant and Intrauterine device (coil) fitting
• Assessment of menstrual problems
• Assessment of genital symptoms like discharge, soreness or itchiness
• Menopause care advice
• Assessment of continence and vaginal prolapse including fitting and changing of vaginal pessaries

Appointments

It is best to make an appointment by calling us on 01539 718080 (option 1) and asking for an appointment in the ‘sexual health’, ‘contraception’ or ‘women’s health’ service. Clinic times can vary depending on availability, please be advised at the time of booking.

We provide a GP with Specialist Interest (GPwSI) Dermatology Service that runs from our Helme Chase Surgery and The Health Centre in Grange-Over-Sands.

Local GPs and Community Nurses can refer patients with skin disease and lesions appropriate for a Community Dermatology Service. Patients will be seen and treated by Dr Maria Martin who is a qualified GP with a Special Interest (GPwSI) in Dermatology, or one of our other GPwSI’s. Skin biopsies and removal of small skin lesions will be performed on the day as far as possible.

This is an exciting development for our South Lakes Locality and means that there are more opportunities for patients to get quality and empathetic dermatology care closer to home. For more information on the service please visit the website using the link below, or speak to your GP.

South Lakes Dermatology Service

We provide a GP with Specialist Interest (GPwSI) ENT Service that runs from our Helme Chase Surgery.

Any community based independent health worker can refer patients to the service which is available to patients in Cumbria. Patients will be seen and treated by Dr Ross Anderson who is a qualified GP with a Special Interest (GPwSI) in ENT, or Mr Payman Rahimi who is an ENT Consultant. The service is able to perform the full complement of procedures expected of a modern ENT Outpatients in the diagnosis and treatment of many conditions.

This is an exciting development for our South Lakes Locality and means that there are more opportunities for patients to get quality, empathetic, holistic, patient-centred ENT care closer to home. For more information on the service please visit the website using the link below, or speak to your GP.

South Lakes ENT Service Website

Our Practice Nurses are specially qualified to give you comprehensive advice regarding the vaccinations, malaria prophylaxis and other health considerations relating to travel abroad.

To help us offer the appropriate advice, please print and complete the travel questionnaire below, and hand it in at the surgery. Alternatively, you can collect a copy from our reception.
Our reception team will then book you a telephone consultation with one of our Practice Nurses to discuss your travel vaccinations, and arrange your appointment to receive them.
It is important that this is done as early as possible before you travel.
Travel Questionnaire

Why is it important that this is completed as early as possible before I travel?
You will need both a telephone appointment and a face to face appointment with one of our Practice Nurses, it is important the we leave enough time for this.
Some of the vaccines will need to be ordered into stock, it can sometimes take a little time for them to arrive.
Some vaccinations need to be completed at least 2 weeks before you travel in order for them to be effective.

Is there a cost involved?
The cost of a number of these vaccines are not covered by the NHS, and you will be charged for these. Please ask the Nurse who will be able to advise you, or see the ‘Non NHS Medical Services’ section of our website.
For the same reason, prescriptions for anti-malaria drugs are issued as private prescriptions. Some anti-malaria drugs are available over the counter. You need to check with the nurse first to ensure that the drug you are intending to take is appropriate for the area you intend travelling to.

Information about countries and vaccinations required can be found on the links below:

Europe & Russia
North America
Central America
South America
Caribbean
Africa
Middle East
Central Asia
East Asia
Australasia and Pacific

I’m travelling very soon, what should I do?

Please contact the practice directly and we will advise you. It may be the case that we recommend that you arrange to have your vaccines at a private travel clinic:

• Health Hub, 1B Queen Street, Lancaster. Tel: 01524 580 999
• Manchester Airport Terminal 1, OH Unit. Tel: 0161 489 3962
• www.lastminutejabs.co.uk, Wilmslow Health Centre. Tel: 01625 547 777
• City Doc Blackpool, Whitworth Pharmacy, 292-294 Waterloo Road, Blackpool. Tel: 0845 026 0830

You can find details on our prescribing policy for patients travelling abroad, here.