Contact us during opening hours, about any non-urgent medical, administrative or prescription issues
How does it work?
- Submit your query online, it will be received by the practice within 2 working days
- Enter your name, date of birth, gender and post code, or your NHS number, to verify your identity – no need to remember log in details
- Available during working hours
- We will contact you with advice or an appointment, via text message or your preferred method of contact
What kind of queries can I submit online?
- Non-urgent queries (if you don’t feel you need to speak to someone today)
- Questions about fit (sick) notes
- Referral queries
- Repeat prescription ordering/queries
- New or ongoing symptoms that are not urgent
Frequently Asked Questions
Patients either loved or loathed AskMyGP, so we wanted to keep the option for patients to be able to contact us online, but improve it
- The new platform is safer:
- It integrates with our clinical system, where AskMyGP didn’t, so your online contact will link with your clinical record perfectly
- It uses a data authentication step
- It’s clearer now that online contact is for non-urgent queries only
- Its easier to use:
- You don’t need to remember a log in to contact us online now, you just need your name, DOB, post code and gender, or your NHS number
- It’s a much more “user friendly” system, we really like the interface and think its much easier to use
- Its better value, we already use that system for sending out text messages so we’re comfortable and confident with them
We encourage our patients to contact us online with anything that is not urgent. If you feel you need to speak to us today, please call us on 01539 718080, or come in and see us.
Data sent online (including photos) is hosted on Microsoft Azure servers in their London Data Centre. All data sent is encrypted when in transit (when it is sent) and at rest (when it is stored). The system follows the Microsoft Azure NHS Blueprint for Platform-as-a-Service web applications, specifically designed for NHS services.
As you go through the online form, there is an option for you to submit a request on behalf of someone else.
Yes, this system works across all search engines.
Please click on the link below which gives a helpful overview of how to complete the online request form:
How does it work?
Patient Access allows you to do the following (depending on the level of online access that you have);
- Book Flu Vaccines
- View your medications
- Order repeat prescriptions
- View your test results
- Look at documents such as hospital letters
- View your recorded allergies and adverse reactions
- Look at what immunisations you have had
- Read your recent consultations
- Update your contact details
- View your recorded coded data and values such as height and weight
Please note that some areas of online access to your medical record may be restricted, for patients under the age of 18 this access is limited to appointments, medications and prescriptions.
How do I register?
There are two methods to register for Patient Access; come into the surgery with two forms of ID or call us on 01539 718 080 where we will ask you questions about your medical history to prove your identity.
It is important that you read and fully understand the information in the leaflet below.
Information LeafletOption 1 – Come In
Visit the Practice in person where you will be asked to provide 2 forms of ID;1 photo ID and one proof of address (please refer to the patient leaflet for a full list of acceptable forms of ID), and fill in and sign the consent form which you can collect from the reception desk or download via the link below.
Option 2 – Call Us
You can call us on 01539 718 080 (option 1) where we will ask you some security questions about your medical history in order to confirm your identity. Please note that we will require you to confirm private details such as previous consultation details, medications, previous tests etc. so please ensure you are in an environment where you are happy to share these details openly. Our Care Navigators uphold strict confidentiality policies so please be assured that these details are solely to prove your identity.
Once you have completed the consent form in the Practice or the security questions on the phone with our team, you will receive a unique pass phrase via email (this will most likely go into your junk folder). Once this has been received, you can proceed with the registration process; there is a link to our patient registration guide below.
Registration GuideHelp is at hand
The Patient Access support page has lots of really useful information if you are having problems with Patient Access
Need help with registering, signing in, ordering a prescription or booking an appointment? The below videos might be able to help.
Signing in for the first time – website
Signing in for the first time – app
Registering with your registration letter – website
Registering with your registration letter – app
Order a repeat prescription – website
Order a repeat prescription – app
Book a routine appointment – website
Book a routine appointment – app
