AskMyGP

How does it work?

  • Supports you to access clinical advice, quickly.
  • Submit your query online.
  • Same day response where possible, if your query is submitted before 5.00pm.
  • We will contact you with advice or an appointment, via your preferred method of contact.

How do I register?

  • Register online at AskMyGP
  • You will then need to enter some personal information – name, date of birth, address and contact details.
  • The GP or Nurse Practitioner will then be able to verify your account when speaking with you.
  • Download our Registration Guide below
AskMyGP Registration Guide

Frequently Asked Questions

I’ve been set up by the practice and am having trouble logging in to view my messages.

  • Click on the AskmyGP web link from the homepage,
  • Click on ‘Log in’ button in the top right corner
  • Click on the ‘forgotten your password?’ link below the username and password box
  • Enter your email address and click ‘Send Password Reset Link’
  • You will receive an email from AskmyGP, follow the link within the email
  • You will then be asked to enter your email and to create a password
  • After completing this it will ask you to log in again, you will then be able to view your new, current and past requests
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I’m getting a message to say my Date of Birth does not match what you have on the system

  • Be sure to enter your Date of Birth completely, for example:
    • 1st January 67 – must be entered 01.01.1967
  • If the system gives you the option of a scroll bar, you can override this and just type in your Date of Birth.
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I’m getting an ‘Unsupported Browser’ message when I try to open AskMyGP

Unfortunately, AskMyGP will no longer work in Internet Explorer, and you will get the following message if you try to launch it:

If you do not have one of the internet browsers listed, you can download them using the links below:

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I keep getting emails saying that I have a message from the surgery

  • This means we have replied to your recent request, to view the message and to stop receiving the emails, log in to your account.
  • You will see a blue circle saying that you have a message, click this button to view.
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Do I have to set up a seperate account for my child/other patient(s) I care for?

  • No, you can set your children/ or patient(s) you care for within your own account. Follow the steps below to find out how;
    • Click on the AskmyGP link and type in a brief reason for your request, and click to ‘Consult your own GP’
    • Either login to your account, or create an account under your details as parent or carer
    • Once logged in, you will be asked whether you are
      • Patient
      • Parent
      • Carer
    • You will then be asked to fill out the details of your child or the person cared for
    • Once these details have been entered, they will be saved onto your account for future requests
    • You can then go ahead and create a new request for that person
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The clinician I want to see is not listed when I am given the choice of who I want to see

Specific clinicians can be requested up to 14 hours before their clinic is due to start.

If you wish to consult with a specific clinician, and your request is made more than 14 hours before their clinic is due to start, please include the clinicians name in the body of your request. Click on the links further up the page, to find out when our clinicians are working.

Please note GP and Nurse Practitioner clinics are subject to changes. For the latest information please contact the practice or see our AskmyGP website.

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I still need help, my question isn’t listed

Please visit the AskMyGP Support Page, where you will find lots of help with the system.

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Patient Access

How does it work?

Patient Access allows you to do the following (depending on the level of online access that you have);

  • Book Flu Vaccines
  • View your medications
  • Order repeat prescriptions
  • View your test results
  • Look at documents such as hospital letters
  • View your recorded allergies and adverse reactions
  • Look at what immunisations you have had
  • Read your recent consultations
  • Update your contact details
  • View your recorded coded data and values such as height and weight

Please note that some areas of online access to your medical record may be restricted, for patients under the age of 18 this access is limited to appointments, medications and prescriptions.

How do I register?

  • It is important that you read and fully understand the information in the leaflet below.
Information Leaflet

 

  • You MUST visit the Practice in person where you will be asked to provide 2 forms of ID (please refer to the patient leaflet for a full list of acceptable forms of ID), and fill in and sign the consent form which you can collect from the reception desk or download via the link below.
Consent Form

 

  • Once you have completed the consent form in the Practice and received your unique pass phrase, you can proceed with the registration process; there is a link to our patient registration guide below.
Registration Guide

Help is at hand

The  Patient Access support page has lots of really useful information if you are having problems with Patient Access

Need help with registering, signing in, ordering a prescription or booking an appointment? The below videos might be able to help.

Signing in for the first time – website

Signing in for the first time – app

Registering with your registration letter – website

Registering with your registration letter – app

Order a repeat prescription – website

Order a repeat prescription – app

Book a routine appointment – website

Book a routine appointment – app