Contact us Online

Contact us during opening hours, about any non-urgent medical, administrative or prescription issues

How does it work?

  • Submit your query online, it will be received by the practice within 2 working days
  • Enter your name, date of birth, gender and post code, or your NHS number, to verify your identity – no need to remember log in details
  • Available during working hours
  • We will contact you with advice or an appointment, via text message or your preferred method of contact

What kind of queries can I submit online?

  • Non-urgent queries (if you don’t feel you need to speak to someone today)
  • Questions about fit (sick) notes
  • Referral queries
  • Repeat prescription ordering/queries
  • New or ongoing symptoms that are not urgent

Frequently Asked Questions

Patient Access

How does it work?

Patient Access allows you to do the following (depending on the level of online access that you have);

  • Book Flu Vaccines
  • View your medications
  • Order repeat prescriptions
  • View your test results
  • Look at documents such as hospital letters
  • View your recorded allergies and adverse reactions
  • Look at what immunisations you have had
  • Read your recent consultations
  • Update your contact details
  • View your recorded coded data and values such as height and weight

Please note that some areas of online access to your medical record may be restricted, for patients under the age of 18 this access is limited to appointments, medications and prescriptions.

How do I register?

There are two methods to register for Patient Access; come into the surgery with two forms of ID or call us on 01539 718 080 where we will ask you questions about your medical history to prove your identity.

It is important that you read and fully understand the information in the leaflet below.

Information Leaflet

Option 1 – Come In

Visit the Practice in person where you will be asked to provide 2 forms of ID;1 photo ID and one proof of address (please refer to the patient leaflet for a full list of acceptable forms of ID), and fill in and sign the consent form which you can collect from the reception desk or download via the link below.

Consent Form

Option 2 – Call Us

You can call us on 01539 718 080 (option 1) where we will ask you some security questions about your medical history in order to confirm your identity. Please note that we will require you to confirm private details such as previous consultation details, medications, previous tests etc. so please ensure you are in an environment where you are happy to share these details openly. Our Care Navigators uphold strict confidentiality policies so please be assured that these details are solely to prove your identity.

Once you have completed the consent form in the Practice or the security questions on the phone with our team, you will receive a unique pass phrase via email (this will most likely go into your junk folder). Once this has been received, you can proceed with the registration process; there is a link to our patient registration guide below.

Registration Guide

Help is at hand

The  Patient Access support page has lots of really useful information if you are having problems with Patient Access

Need help with registering, signing in, ordering a prescription or booking an appointment? The below videos might be able to help.

Signing in for the first time – website

Signing in for the first time – app

Registering with your registration letter – website

Registering with your registration letter – app

Order a repeat prescription – website

Order a repeat prescription – app

Book a routine appointment – website

Book a routine appointment – app